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Sports have always been a big part of Eddie Kim’s life. Growing up, he was a successful student-athlete who engaged in swimming and ended up swimming and attending the United States Military Academy at West Point, New York and ultimately attained his undergraduate degree from the University of Southern California.

And now, his career is still inclined with sports as he runs his pro sports and talent agency. Established in 2018, Big Game Management is a sports and talent agency that holds clients from a wide range of spectrum from sports to the entertainment industry. In a short amount of time, it has carried out tour management for global artists and represented and worked with many up-and-coming stars in the industry. Eddie is more than just a sports agent and is a former US Army Captain.

Members of Big Game Management come from all over the United States, along with professional basketball players, TV personalities, recording artists, and influencers from all over the globe. You can see his basketball players in the world famous Drew League in the summer and some of his TV personalities on VH1.

Change of Course

The turning point in Eddie’s life was the last swimmeet of his swim career at the annual Army-Navy dual meet at Annapolis, MD. Eddie fell into depression and felt he was lost in life. During that difficult period, Eddie pivoted his life from athlete to former and prepared and planned his life after sports, which he highlights as a crucial point of an athlete’s journey from a mental health standpoint. The journey during that transition is what led him to be a Master Resiliency Trainer and a Suicide Awareness officer in the US Army. He continues that journey today with members of his agency and the youth.

For more information, visit or check out Eddie Kim’s Link Bio

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The Essential Guide to Customer Experience Management




The Essential Guide to Customer Experience Management

Customer experience management (CEM) is designing, optimizing, and deploying touchpoints and customer interactions that aim to meet or exceed expectations.

To be effective, CEM must start with a strong commitment from senior leadership. It also requires brand clarity and cross-functional involvement.

Know Your Customers

Whether you’re a business owner or simply someone responsible for customer service, it’s vital to understand your customers. After all, they’re the ones who help make your business a success on many levels.

You can start by making a conscious effort to know your customers better and treat them like the important people they are. Doing so can lead to more successful relationships and increased sales.

To do this, start by gathering data on your current customers. Use social media insights and Google Analytics to learn more about their habits and preferences.

Once you understand your customer’s needs and wants, you can begin to tailor your products or services to them. This helps you serve them more effectively and stay ahead of their evolving needs, ensuring that your company stays competitive in a rapidly-changing industry.

One of the most effective ways to understand your customers is by creating research-based personas. These profiles can be used to guide everything from product design to employee training and beyond. Ultimately, these personas can provide a vivid picture of your customers’ behaviors and attitudes, enabling you to deliver an exceptional customer experience.

Understand Your Customers’ Needs

As a business, you want to be aware of your customer’s needs and expectations. This is a good way to keep up with changing customer demands and provide superior service.

Businesses that understand their customers’ needs are more likely to be successful and thrive in the marketplace. They can create better products, expand features and services, and improve their customer experience to meet the expectations of their customers.

To know your customers’ needs, you need to go beyond demographic information like age and location. It would help if you also dug deeper to learn about their interests, motivations, and factors influencing their purchasing decisions.

The easiest way to understand your customers’ needs is by asking them directly. This can be done through surveys, interviews, or focus groups.

Understanding whether your customers have a need or a want can help you identify the difference between a product they need and one they only want. This will help you build relationships and determine whether or not your customers will be loyal to your company.

Create a Customer Journey Map

Customer journey maps are an excellent tool for understanding and optimizing customer experience. They can help you uncover gaps in the process that can lead to customer churn, improve engagement and increase profits.

Start by gathering the correct data and making a plan to create a map that will be helpful to your team. Gather feedback from customer service reps, surveys, social media listening, and competitive intelligence to get a better idea of what your customers are going through at each journey step.

After you’ve created your map, make sure to update it regularly. Remember that customer journeys can change over time, especially when introducing new products or services.

Involve a variety of roles and departments to ensure your map covers all of your customer’s needs. This cross-functional approach will ensure your map is logical and attainable.

Once you’ve mapped your customer’s journey, you’ll want to focus on the most relevant touchpoints for each stage. These are individual transactions that your customers may have, including visiting your website, purchasing products, contacting customer service, or attending an event.

Measure Your Customer Experience

One of the most critical questions a business needs to answer is whether or not customers are having a good experience with the company. Getting to a single answer can be difficult, though, especially when so many elements influence the customer experience.

To make the answer meaningful, measuring all of the different touchpoints along a customer’s journey is essential. This will help you see the overall effect of your CX efforts on customer satisfaction and loyalty.

The most common metrics companies use to track customer experience include Net Promoter Score, Customer Effort Score, and Customer Satisfaction. These metrics measure a customer’s overall satisfaction with the brand and how easy it is to interact with it.

Another metric is the churn rate, which tracks how many customers leave your company after a certain period of time (not including new customers). Strong churn rates indicate a strong retention strategy that leads to more sales, referrals and upsells opportunities for your business.

Create a Customer Feedback Loop

A feedback loop is a way for businesses to gather, analyze and respond to customer feedback actively. This could be through email surveys, direct calls, QR codes leading to feedback forms, or post-purchase pop-up boxes.

A strong feedback loop can uncover opportunities to create lasting relationships with customers and reduce customer complaints by quickly reacting to their needs. It also allows businesses to identify and address potential product issues proactively.

The main objective of a feedback loop is to ensure that every customer feels their voice is heard. This leads to increased advocacy, loyalty, and revenue.

While setting up a feedback loop can be challenging, the time you invest will pay off in the long run. Even if you’re a small business that’s still in the development phase, collecting and responding to feedback can be a powerful tool to keep customers happy and build a strong brand.

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Best Outdoor Home Surveillance Security Camera Systems Reviews




Are you looking for the perfect security cameras? Then look no further than these that are listed below. You’ll be very happy with what you find, and you can use these things very easily to create a sense of safety and security around your home.

1. EZVIZ Smart Home 1080p Security System, 8 Weatherproof HD 1080p Cameras, 8 Channel DVR 1TB HDD, 100ft Night Vision, Works with Alexa using IFTTT

This product is designed with a smart home camera kit. It has IFTTT capability, and you can add new features and functions with one-click updates, which are easy to manage. You can see anywhere and at anytime.


2. Trivision NC-335PW 3 Megapixel HD 1080P Waterproof Wireless Outdoor Home Security Camera System for iPhone, iPad, Android Smart Phone, PC and Mac

This product has a quick setup and an intuitive operation. You can get this product up and running in a matter of minutes, and its Anytime app can be downloaded. You can view remotely anywhere, anytime.

3. Best Vision 16-Channel HD DVR Security System with 8 1MP IR Outdoor Weatherproof Bullet Cameras, 1TB Hard Drive and Remote Surveillance

This product includes a pro level DVR, and it features 16 channels that you can record and playback in real time. It also supports motion detection, and it has a high resolution bullet camera. This kit comes with everything you need.


4. Amcrest 1.3-Megapixel (1280 x 960) 4Ch Network POE Video Security System (NVR Kit) – Four 1.3MP POE Weatherproof Bullet IP Cameras, 98ft Night Vision, Pre-Installed 1TB HDD and More

This features real-time and playback, and you can search, playback, and use to backup functions to provide enhanced ease of use and security. It comes with a pre-installed hard drive, and you can connect it to your home security system.


5. Zmodo 8 Channel 4 Camera Outdoor 720p HD Simplified PoE NVR Surveillance Security Camera System

This product is a high-resolution surveillance system camera security system. This comes with night vision, and you can see up to 65 feet in the dark. These cameras are highly versatile, and you can use them both indoors and outdoors.

6. Video Camera Security System,Hi-Tech 4CH 960H DVR Recorder with 4PCS Built-in Waterproof LED High Resolution Indoor/Outdoor IR Night Vision CCTV Surveillance Cameras

This video camera security has 4 channels and a camera security system. It also has a remote view, and it features motion detection with push notifications that let you know when something is detected. If you need to save the recording, you can assemble an internal hard drive or a regular hard drive to use on this product.


7. ANNKE 8CH HD-TVI 1080P Lite Video DVR and (8) 960p 1.3MP Indoor/Outdoor Fixed Cameras with IP66 Weatherproof Metal Housing-NO HDD

This product has the newest lite digital video recorder, and it also has indoor/outdoor cameras for true day and night monitoring. You can get it set up quickly and with much ease, and it has multi cloud technology, network penetration, and alarm information that it puts on your phone. All of these systems come with guaranteed power supplies, and you’re sure to appreciate that it has a 2 year guarantee and comes with tech support.


8. Smonet 6 Channel 960P(1280X960) HD Wireless Video Security System (NVR Kit),6PCS 1.3MP Wireless Weatherproof Bullet IP Cameras,Plug and Play,65ft Night Vision,1TB HDD Pre-installed

You will need to use cables with this product, but it is indeed wireless. It is easy to do it yourself, and you can set it up easily. You don’t need wires anymore. This is the most beautiful product, and it is also hidden, and it is very safe. It also has crystal clear night vision, and you can find a waterproof camera to go with your product. You’ll also really love the motion alerts that you get from this product.


9. Swann SWDVK-4ALP14-US Compact Security System 4 Channel Digital Video Recorder & 4 x Cameras.

This is the security system 4 channel digital video recorder. It has 4 all-weather, high-resolution cameras, and it has powerful night vision and you can set it and forget by continuously recording from 4 cameras for 30 days+. You can save time and also have peace of mind. And of course, you can also connect to the Internet in seconds. You’ll love that you have surveillance in the palm of your hands, and you can view everything you record live.


10. Smonet 4CH 720P HD NVR Wireless Security CCTV Surveillance Systems(WIFI NVR Kits)-Four 1.0MP Wireless WIFI Indoor Outdoor IP Cameras,P2P,65FT Night Vision

This wireless system doesn’t mean that you don’t have to use cable; of course you have to use cable. This product is the most beautiful, most hidden, and most safe thing, and you can plug in your camera and get your local Wi-Fi network. You, of course, will also get push notifications on your phone or camera when motion is detected, so you can make sure you do the right thing and act on that slight motion detection.


As you can see, you’ve found the perfect answer with these security cameras, and they are meant to provide you with that extra level of safety and security that you need. The benefits to having these cameras is that they are made to make sure that you get protected from your possible intruders or other people who may be seeking to get into your space. So, you will want to be careful with your space, and make sure that you use the cameras to protect yourself.

These cameras come in a wide variety of styles and can be found to protect you and your family as you seek to make sure you get what you need in terms of safety and security. Don’t neglect to purchase one of these today.

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